Terms of Service

Last updated: September 3, 2026

Welcome to Vishwai. By accessing or using our website and purchasing products from our online store, you agree to be bound by the following Terms of Service. Please read these terms carefully before using our website.

1. General

This website is operated by Vishwai, based in Nagpur, Maharashtra, India.

By using our website, you confirm that you are legally capable of entering into an agreement and that the information you provide during checkout is accurate and complete.

2. Products and Product Information

Vishwai sells food products including oils, ghee, snacks, millets and other related products.

We make reasonable efforts to ensure that product descriptions, images, prices and other information displayed on our website are accurate. However, actual product packaging, appearance or colour may vary slightly from images displayed online.

We reserve the right to correct errors, update product information, or modify product availability at any time.

3. Pricing

All product prices displayed on our website are subject to change without prior notice.

We reserve the right to correct pricing errors or other errors on the website. If an order has been placed with an incorrect price due to an obvious error, we may contact you before processing the order.

4. Orders

When you place an order through our website, you agree to provide accurate information, including your name, delivery address, phone number and payment information.

An order is considered accepted only after it has been successfully processed and confirmed by Vishwai.

We reserve the right to cancel or refuse an order in certain circumstances, including product unavailability, incorrect pricing, suspected fraudulent activity, or other operational reasons.

5. Payments

Payments are processed through the payment methods available on our website.

You agree to provide valid and accurate payment information when placing an order.

6. Shipping and Delivery

We will make reasonable efforts to dispatch and deliver orders within the estimated delivery timeframe displayed at checkout or communicated to you.

Delivery times may vary depending on location, courier services, weather conditions, public holidays, or circumstances beyond our control.

Once an order has been handed over to the shipping or courier partner, delays caused by the courier may be outside Vishwai's direct control.

7. Returns, Refunds and Replacements

Returns, refunds and replacements are subject to our Return & Refund Policy.

By placing an order, you agree to the terms and conditions of that policy.

8. Cancellation

Order cancellation is subject to our applicable cancellation terms. Customers should contact Vishwai as soon as possible if they wish to cancel an order.

Once an order has been shipped, cancellation may not be possible.

9. Use of the Website

You agree not to:

• Use the website for unlawful purposes.

• Attempt to gain unauthorized access to the website or its systems.

• Interfere with the security or operation of the website.

• Copy, reproduce, modify or distribute website content without permission.

• Provide false or misleading information while placing an order.

10. Intellectual Property

All content on this website, including logos, brand names, text, images, graphics, product descriptions, designs and other materials, belongs to or is licensed to Vishwai unless otherwise stated.

You may not reproduce, copy, distribute or use our content for commercial purposes without prior written permission.

11. Third-Party Services

Our website may use third-party services such as payment gateways, shipping providers, analytics services and other technology providers.

Your use of such services may also be subject to the terms and policies of those third parties.

12. Limitation of Liability

Vishwai will make reasonable efforts to maintain the accuracy and availability of the website. However, we do not guarantee that the website will always be available, uninterrupted, error-free or completely secure.

To the extent permitted by applicable law, Vishwai will not be responsible for losses arising from circumstances beyond our reasonable control.

13. Changes to These Terms

Vishwai reserves the right to update or modify these Terms of Service at any time.

Any changes will be posted on this page with the updated date. Your continued use of the website after changes are posted constitutes acceptance of the updated terms.

14. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes arising in connection with these terms shall be subject to the applicable courts and legal jurisdiction in India.

15. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Vishwai
Nagpur, Maharashtra, India
Email: support@vishwai.com
Phone/WhatsApp: +91 98765 43210