Return & Refund Policy

Last updated: September 3, 2026

At Vishwai, we are committed to providing our customers with quality food products. Since our products include edible items such as oils, ghee, snacks, millets and other food products, we generally do not accept returns once the product has been delivered, except in cases where the product is damaged, defective, incorrect, or has been delivered in an unsuitable condition.

1. Damaged or Leaking Products

If you receive a product that is damaged, broken, leaking, or otherwise damaged during delivery, please contact us within 48 hours of delivery.

Please provide:

• Your order number

• Photographs of the damaged product

• Photographs of the packaging

• A short video, if required, showing the damage

After reviewing the information, Vishwai may offer a replacement or refund, depending on the circumstances.

2. Wrong Product Received

If you receive a product that is different from the product you ordered, please contact us within 48 hours of delivery.

After verification, we will arrange a replacement with the correct product or provide an appropriate refund.

3. Refunds

If your refund is approved, the refund will generally be processed to your original payment method.

Refund processing may take approximately 5–7 business days after the refund has been approved. The actual time taken for the amount to appear in your account may depend on your bank or payment provider.

4. Non-Returnable Products

For hygiene and food-safety reasons, opened, used, or partially consumed food products cannot be returned or exchanged.

We do not accept returns for products where the customer has simply changed their mind or ordered the wrong quantity.

5. Order Cancellation

Orders may be cancelled before they are shipped. Once an order has been shipped, cancellation may not be possible.

If you wish to cancel an order, please contact us as soon as possible with your order number.

6. How to Request a Refund or Replacement

To request a refund or replacement, please contact us with your order number and details of the issue.

Email: support@vishwai.com
Phone/WhatsApp: +91 98765 43210

Our team will review your request and provide the appropriate resolution.

7. Policy Changes

Vishwai reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page with the updated date.

Contact Us

For questions regarding returns, refunds, replacements, or cancellations, please contact:

Vishwai
Nagpur, Maharashtra, India
Email: support@vishwai.com
Phone/WhatsApp: +91 98765 43210