Shipping Policy

Last updated: September 3, 2026

At Vishwai, we are committed to delivering your orders safely and conveniently across India.

1. Shipping Locations

We currently offer delivery across India, subject to service availability at the customer's delivery address.

Some remote or restricted locations may have limited delivery availability.

2. Order Processing

Orders are generally processed and dispatched within 1–2 business days after successful order confirmation.

Orders placed on Sundays or public holidays may be processed on the next business day.

3. Delivery Time

Once your order has been dispatched, estimated delivery is generally:

• Metro and major cities: 2–5 business days

• Other locations: 4–7 business days

• Remote locations: 5–10 business days

Delivery times are estimates and may vary depending on the courier service, destination, weather, public holidays, or other circumstances beyond our control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your order.

From time to time, Vishwai may offer free shipping promotions or other shipping offers subject to applicable terms and conditions.

5. Order Tracking

Once your order has been dispatched, we may provide tracking information through email, SMS, WhatsApp, or other available communication methods.

You can use the tracking information provided to check the status of your shipment.

6. Delayed Deliveries

Although we make reasonable efforts to deliver orders within the estimated timeframe, delays can sometimes occur because of:

• Courier or logistics issues

• Weather conditions

• Public holidays

• Natural events

• Incorrect or incomplete delivery information

• Remote delivery locations

• Other circumstances beyond our reasonable control

If your order is significantly delayed, please contact us and we will assist you in checking the shipment status.

7. Incorrect Delivery Information

Customers are responsible for providing accurate and complete delivery information, including:

• Name

• Address

• PIN code

• Phone number

Vishwai will not be responsible for delivery failures caused by incorrect or incomplete information provided by the customer.

8. Damaged Packages

If your package appears damaged, leaking, or tampered with when delivered, please take photographs or a video of the package and contact us within 48 hours of delivery.

Please refer to our Return & Refund Policy for information about damaged or incorrect products.

9. Undelivered or Returned Orders

If an order is returned to Vishwai because of an incorrect address, repeated failed delivery attempts, refusal to accept the package, or other reasons attributable to the customer, additional shipping charges may apply for re-delivery.

Any refund in such circumstances will be handled according to our Return & Refund Policy.

10. Contact Us

If you have questions about shipping or delivery, please contact us:

Vishwai
Nagpur, Maharashtra, India
Email: support@vishwai.com
Phone/WhatsApp: +91 98765 43210